|Giving up on AT&T U-verse
||[Oct. 10th, 2013|08:34 pm]
I'm finally giving up on AT&T's U-verse service after four years of frustration.|
Around October 1 AT&T pushed down a firmware update to my "residential gateway" (the AT&T-provided VDSL modem and router I must use) that supports IPv6. That would seem like a good thing, but it's not. IPv6 is disabled, I have no way to turn it on, AT&T's support staff has no idea what IPv6 is or when they'll enable it, and the gateway now blocks ALL IPv6-in-IPv4 tunneled packets, including those I had been tunneling myself. That is, it blocks IPv4 protocol 41.
In other words, AT&T completely broke IPv6 for me without any warning. They did it when I was out of the country, so I had to remotely diagnose the problem, disable IPv6 on all my hosts and remove my AAAA DNS records.
The really funny thing is that just a month ago an AT&T chat agent talked me into accepting a new residential gateway with the IPv6 firmware. I hooked it up, discovered the same problems related above, put my old gateway back in service and returned the new one to AT&T. Now they have made my old gateway equivalent to the new, broken one I rejected.
AT&T's disregard for their customers is stunning. Not one of the bugs I documented shortly after I got the service in November 2009 has been fixed. This is the last straw.
I originally got U-verse because it was the fastest internet service available in my area at the time: 3 Mb/s up and 24 Mb/s down. Times have changed; Time Warner has rolled out DOCSIS3 and I've signed up for their fastest service: 5 Mb/s up and 50 Mb/s down.
Yet another promising technology ruined by corporate incompetence. I'm almost embarrassed to say that I used to work for AT&T (through Bell Laboratories) 30 years ago.